Quality Management Systems

Quality Systems and Excellence Models create the framework for the management of processes within an organisation. From ISO 9000 and ISO TS16949 to Baldridge and EFQM, these frameworks create the system within which organisational excellence can be achieved.

Whether starting with a blank sheet or improving an existing management system, Thornley Group can assist with consultancy and training and identify which standard or route you should follow.

From overviews to the detailed implementation and maintenance of quality management systems, Thornley Group offers consultancy and training packages to suit all requirements.

Quality Systems Training
• ISO 9000 Overview • ISO TS16949 Overview • ISO9000 Lead Auditor Training • ISO TS16949 Lead Auditor Training • Internal Auditing • Managing and Auditing Suppliers	1 day 1 day 5 days 5 days 2 days 2 days

A quality management system is a basis for managing change and structuring improvements. Quality standards require evidence of continuous improvment and measurement of customer satisfaction. To assist in the meeting of the requirements of quality standards, supplementary training is available in the following areas:

Quality Tools and Techniques
• Understanding Variation • Seven Quality Tools • Statistical Process Control • FMECA • Introduction to Design of Experiments • Advanced Quality Planning	1/2 day 1 day 2 days 1 day 1 day 2 days